When will my package arrive?
All packages are shipped First Class via USPS unless otherwise noted. We do not offer any expedited shipping services at this time. Depending on your location please allow 5-10 standard business days for your package to arrive with in the US and up to 30 days for international orders. If we have any suspicious of fraudulent purchases, Johnny Concert has the right to investigate and suspend any transactions and shipments until further notice.
When can I expect my tracking info?
Once you receive your tracking number by email, please allow up to 48 hours before you can start tracking your package. Sometimes hazardous weather conditions or large volumes of orders can cause a delay when an order will be picked up and delivered.
How is shipping calculated?
FREE SHIPPING is offered on all domestic U.S. orders that total $50.00 USD or more at the time of purchase and may not be combined with previous orders. Make sure to select the FREE SHIPPING tab in the drop-down menu. We cannot refund any accidental shipping cost once the order is finalized.
Our flat shipping rates are as follows:
USA: $5.95 | North America (Canada + Mexico): $13.95 | International: $18.95
*International orders may have applicable custom and postal fees depending on your country’s postal service. Johnny Concert is not responsible or held accountable for these additional fees and taxes. These additional costs are the sole responsibility of the buyer. Johnny Concert will not pay import fees that your country may impose, nor will any refund, or exchange issue for brokerage fees or custom fees.
Country’s Border and Disposal Issues
Any country or nation, at anytime, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Johnny Concert and can only be resolved by you and your local postal authorities. In the event that your country’s inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer and, Johnny Concert will not issue a replacement nor refund for such occurrences. It is the responsibility of the buyer to know what is allowed into their respective country and what is not.