I have received a defective product
If you happen to receive a damaged shipment due to improper packaging notify us within Five (5) days from the arrival date. Proof of the damaged shipment is required and we will happily replace any damaged products within the active exchange period.
How do I make a return?
Our customer’s satisfaction is extremely important to us. We will accept returns on cosmetics and issue a full refund (excluding shipping) within 14 days of receipt. Items must still be full and in original packaging to qualify for a refund. Our customer safety comes first and we will never resell a product once it has been purchased.
E- Gift Cards will be e-mailed to the recipient within 24hrs post-purchase. They are non-refundable and can not be redeemed for cash. They never expire, have no fees, and are valid for use on johnnyconcertmakeup.com only and are not redeemable at any official Johnny Concert retailers.